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    • TVS.004836_TT_Katarzyna Żyminkowska - Customer Engagement in Theory and Practice_ A Marketing Management Perspective-Springer International Publishing.pdf.jpg
    • Sách/Book

    • Customer Engagement in Theory and Practice: A Marketing Management Perspective

      • Authors: Żyminkowska, Katarzyna (2019)

    • An insightful read for scholars of consumer behaviour and customer relationship management, this book advances understanding of the drivers, components and effects (both positive and negative) of customer engagement and proposes a comprehensive framework for its management.
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    • Sách/Book

    • Customer relationship management : concepts, applications and technologies

      • Authors: Prior, Daniel D (2024)

    • The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises. A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments. A greater emphasis on managerial applications of CRM through new content to help guide managers.