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    Tìm kiếm theo: Chủ đề Customer services

    Duyệt theo: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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    Hiển thị kết quả từ 1 đến 3 của 3
    • TVS.004404_TT_Micah Solomon - Can Your Customer Service Do This__ Create an Anticipatory Customer Experience that Builds Loyalty Forever-McGraw Hill (.pdf.jpg
    • Sách/Book

    • Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever

      • Tác giả : Solomon, Micah (2023)

    • "There comes a time when business owners, managers, and startups can't see objectively where their weaknesses lie. Whether they are already at the top of their game and want to stay there, are concerned about diminishing sales and increased competition, or are building something brand-new, Micah Solomon's unique lens as a "customer service sleuth" will help businesses assess whether they are delivering the goods and services they have always intended"--
    • TVS.004868_TT_Edwin N. Torres, Tingting Zhang - Customer Service Marketing_ Managing the Customer Experience-Routledge (2022).pdf.jpg
    • Sách/Book

    • Customer service marketing : managing the customer experience

      • Tác giả : Torres, Edwin N (2023)

    • This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real life applications through examples from business enterprises in various service sectors including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, finance. The book covers important concepts in service design and delivery including customer experiences, peer-to-peer services
    • TVS.004452_TT_(Routledge Handbooks) Saurabh Kumar Dixit - The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism-Routledge (2017).pdf.jpg
    • Sách/Book

    • The Routledge handbook of consumer behaviour in hospitality and tourism

      • Tác giả : Saurabh Kumar Dixit (2017)

    • This text explores and critically examines current debates, critical reflections of contemporary ideas, controversies and pertinent queries relating to the rapidly expanding discipline of consumer behaviour in hospitality and tourism